Refund & Cancellation Policy

Last updated: 31 October 2026

This policy explains how cancellations and refunds work for payments made to Sri Mulam Club online or at the Club office. Refunds of online payments are always made to the original payment method (card, UPI or bank account) used for the payment.

1. Members' subscriptions and dues

• Monthly subscriptions and charges billed to a member's account are not refundable once billed.
• If you pay more than the amount due, or pay the same bill twice, the extra amount is refunded within 7–10 working days of the Club confirming it, or adjusted against your next bill if you prefer.

2. Guest House rooms

When the booking is cancelled	Refund
More than 48 hours before the check-in time	Full refund of the amount paid
Within 48 hours of the check-in time	Amount paid less one night's room charge
No-show, or leaving earlier than booked	No refund for the booked nights

Bookings made through online travel agencies (such as Booking.com or MakeMyTrip) follow the cancellation policy shown on that website at the time of booking, and refunds are made by that website.

3. Halls, lawns and functions

• Cancellation and refund of hall bookings are as per the Club's hall booking agreement and the decision of the Club's committee. Please contact the Club office as early as possible if you need to cancel or change a date.
• The security deposit is refunded after the venue is inspected following the function, less any amount for damage, loss, extra cleaning or charges due, as per the hall booking form.

4. Food orders

• A food order can be cancelled until the kitchen starts preparing it. Once preparation has started, the order cannot be cancelled or refunded.
• If an item cannot be supplied, it is removed from your bill, or refunded if already paid.

5. Sports and other facilities

Facility bookings may be cancelled up to 24 hours before the booked time for a full refund. Later cancellations and no-shows are not refunded.

6. Failed or duplicate online payments

If money is debited but the payment fails, or the same payment is made twice, the amount is reversed automatically by our payment gateway, normally within 5–7 working days. If it is not received within that time, please contact us with the payment reference.

7. Cancellations by the Club

If the Club has to cancel a confirmed booking for reasons within its control, you will receive a full refund of the amount paid for that booking, or an alternative date if you prefer.

8. How to ask for a cancellation or refund

• Members can cancel eligible bookings in My Club, or contact the Club office.
• Write to srimulamclub@gmail.com or call 0471 272 2980 (Guest House: 80783 59905) with your name, membership number (if any), booking or payment reference and the reason.
• Approved refunds are initiated within 7 working days. Banks and card issuers may take a further 5–7 working days to show the amount in your account.

9. Contact

Sri Mulam Club, CV Raman Pillai Rd, Vazhuthacaud, Thiruvananthapuram, Kerala 695010. Phone 0471 272 2980 · Email srimulamclub@gmail.com. Office hours: Monday to Saturday, 9.30 AM – 5.30 PM.